FAQ's

All of our products are made to order, and many of them have a delivery time in Australia of 6 - 9 days. However some that are sourced from further afield, or that have longer manufacturing lead times may take up to 3-4 weeks for delivery, depending on local delivery agents.

Having the products made to order, means we can offer a much larger range of colours and sizes. It also reduces our environmental footprint by cutting down on the number of times products are transported between storage locations (the product is only shipped once, directly from the manufacturer to you).

In a world of high speed delivery and instant gratification, we sincerely thank you for supporting us to make more sustainable choices.

If you have any concerns or queries regarding shipping times, you can check out our shipping policy here. Or reach out to us through our contact page and we'd be glad to help.

Contact us straight away at sales@flyingfishtradingco.com and we'll work with you to make things right. Customer satisfaction and quality control is vitally important to us. So we're committed to ensuring you have a great purchasing experience, and that you get what you pay for.

You can read more about our return and refund policy here.

As all of our products are made to order, we aren't generally able to offer exchanges or refunds for purchases of the wrong size, or for a change of mind. Our refund policy can be found here.

That being said, we're committed to doing our best to ensure you have a great experience with us and our product. So if you have any concerns, please reach out to sales@flyingfishtradingco.com and we'll do our best to help.

All of the products also feature size and measuring guides within the product descriptions and photos. So please take the time to check these out prior to ordering. And feel free to contact us if you have any queries.

For any given product, there will generally be a design and production cost, a shipping cost, payment processing costs, and taxes. We also pay some small costs for hosting of this website.

Once all of this is subtracted from the retail price, you're left with the profit. Of which 50% is donated to Children's cancer charities.

Why only 50%? So the remaining profits can be used to grow and sustain the brand. Then we can continue to do this for the long term, and grow the level of support we can provide to children's cancer charities.

So our goal is to keep costs down as much as possible to maximise what we're able to donate. Whilst ensuring that the business is sustainable for the long term, so we can continue to contribute for years to come.

Our mission is to contribute charities that support children and their families as they undergo treatment for cancer.

Flying Fish Trading Co. is not a charity itself. But rather, an independent small business, committed to directing 50% of profits from its apparel sales to children's cancer charities.

There are quite a few charities that do great work in this space, and we hope to be able to support as many of them as possible.

Our only requirement is that they're a registered non-profit or charity organisation (rather than an individual) and that they're recognised for providing vital support in that space.

When our family was going through its cancer journey (which you can read more about here), the idea of returning to our tropical island home and its community, became the light at the end of the tunnel for us.

We wanted to try and capture that ethereal feeling of "island time" in a product that could be enjoyed by everyone, whilst at the same time, contributing to a positive impact for other families going through their cancer treatment journey.